We want to help you ride through COVID-19Click For Resources

We are here to help. Please see the most frequently asked questions below to help you through this process. 

Be sure to stay up to date by following us on Facebook, Twitter, Instagram and Strava.

We recommend using the email address associated with your account to log in, rather than the user name. 

If you have forgotten your password please click the “Forgotten Password” button on the My Account page.  You will automatically be sent an email with a link to reset your password. You can then login and update the password to your unique preferred password. 

If you don’t receive the email containing your reset password link please check your ‘junk’ or ‘spam’ folder in case it’s been diverted there.

We are here to help you if you are still having difficulty. Please send us an email at info@bicyclensw.org.au or call us on 9704 0800. If you contact us, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you). 

As the Membership renewal period is our busiest time of the year, we will endeavour to return to your enquiry as quick as possible.  

If you have forgotten your password please click the “Forgotten Password” button on the My Account page.  You will automatically be sent an email with a link to reset your password. You can then login and update the password to your unique preferred password. 

If you don’t receive the email containing your reset password link please check your ‘junk’ or ‘spam’ folder in case it’s been diverted there.

We are here to help you if you are still having difficulty. Please send us an email at info@bicyclensw.org.au or call us on 9704 0800. If you contact us, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you). 

As the Membership renewal period is our busiest time of the year, we will endeavour to return to your enquiry as quick as possible. 

Yes you can. We have multiple options for you.  

Renew Now

  1. Log into Your Account,
  2. Then click on “Subscriptions".
  3. From here you can click the "Renew Now" button in order to renew you Bicycle NSW Membership early. If some details are incorrect, please contact Bicycle NSW with the correct details. You can send us an email at info@bicyclensw.org.au or call us on 9704 0800  

Renew on June 1

  1. If you Membership is set for automatic renewal, a payment will be taken from your default card on June 1, 2020. You can check if your Membership is set for automatic or manual renewing by logging in and visiting Subscriptions. If your renewal method is set as manual you will need to click the "Renew Now" button or contact Angie at the Bicycle NSW office to renew. 
  2. Ensure your credit card details are up to date to ensure your Membership renewal processes smoothly.  

Once you are logged in, please visit the “My Account” page. Please click on the “Payment Methods” tab on the left hand side. From here click “Add payment methods” in order to enter your new credit card details. 

You can upgrade your concession or individual Membership for $9.99 here. This means your Household Membership will start from when this payment is made and will be valid until June 30, 2020. However, your Household Membership will renew on June 1, 2020 for $170 and will be valid until June 30, 2021.  

Please note, the payment is taken early to ensure that if there is an issue with your credit card there is sufficient time to follow up. We do not want any Member riding without insurance if their credit card has expired.

In order to add/remove a Member from your Household Membership, you will need to contact the friendly Bicycle NSW team. You can do this by sending us an email at info@bicyclensw.org.au or calling us on 9704 0800

Please ensure you have these details ready to provide to our friendly staff:

  • Name of the person the Membership is in
  • Details (first name, last, date of birth and gender) of people you will like to remove/add to the Household Membership  

If you contact us, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you). 

As the Membership renewal period is our busiest time of the year, we will endeavour to help with your enquiry as quickly as possible.  

You will need to contact the friendly Bicycle NSW team. You can do this by sending us an email at info@bicyclensw.org.au or call us on 9704 0800. Please ensure you have these details on hand to provide to our friendly staff:

  • Name of the person the Membership is in
  • Membership you would like renew instead
  • If a Household Membership, details (first name, last, date of birth and gender) of all the members on that Household. 

If you contact us via email or leave a phone message, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you). 

As the Membership renewal period is our busiest time of the year, we will endeavour to help with your enquiry as quickly as possible.  

You will need to contact the friendly Bicycle NSW team so we can organise a refund for you. You can do this by sending us an email at info@bicyclensw.org.au or call us on 9704 0800. Please ensure you have these details on hand to provide to our friendly staff:

  • Name of the person the Membership is in

If you contact us via email or leave a phone message, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you). 

As the Membership renewal period is our busiest time of the year, we will endeavour to help with your enquiry as quickly as possible.  

Most Bicycle NSW memberships expire on June 30 each year.  Any membership fee you have paid, ensures you are a Member until June 30 of that year. Our Memberships are pro rata so if you joined through the year, you only paid a portion of the total Membership fee.  

 In order for your Membership to stay active you will need to renew before June 30.  

Once you have completed the renewal, you will receive an email from us to confirm your membership. As this is our busiest time of year, please allow 1 week for this email. If however you are unable to find it, check your junk/spam folders, as they sometimes sneak in there.

Your new digital Membership card for your 2020/21 Membership will be issued in July. As we are still within the 2019/20 Membership year, your Membership card and all emails will say your 2019/20 Membership expires on 30 June 2020. On 1 July, when the new Membership year (2020/21) starts, your Membership expiry date will then change. 

If you have changed your Membership type for the 2019/20 year, you will receive your Membership card at the start of the week.

Still not found? Please contact the Bicycle NSW at info@bicyclensw.org.au or call us on 9704 0800.

Your new digital Membership card for your 2020/21 Membership will be issued in July.

As we are still within the 2019/20 Membership year, your Membership card and all emails will say your 2019/20 Membership expires on 30 June 2020. On 1 July, when the new Membership year (2020/21) starts, your Membership expiry date will then change. 

If you have changed your Membership type for the 2019/20 year, you will receive your Membership card at the start of the week.


We are here to help you if you are still having difficulty. Please send us an email at info@bicyclensw.org.au or call us on 9704 0800. If you contact us, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you).