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We are here to help. Please see the most frequently asked questions below to help you through this process. 

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How To Renew Your Membership? 

1. Please go to the ‘My Account’ Log In page here.
2. Enter your username and password and click on log in. Follow the steps below if you are having trouble logging in.
3. Once you are logged in, please click on “Subscriptions”. Or after you have logged in, please click here and you will be taken straight to the ‘Subscriptions’ menu.
4. In ‘Subscriptions’, click on the ‘renew now’ button and follow the instructions to renew your Membership.


Frequently Asked Questions

When joining Bicycle NSW you elected to renew either manually or automatically. You can check if your Membership is set for automatic or manual renewing by logging in and visiting Subscriptions. You can also change how your Membership renews while on that page.

Automatic Renewal

If you Membership is set for automatic renewal, a payment will be taken from your default card on June 1, 2020.

Ensure your credit card details are up to date to ensure your Membership renewal processes smoothly.  To do this, please visit the “My Account” page, click on the “Payment Methods” tab on the left hand side. From here click “Add payment methods” in order to enter your new credit card details.

Manual Renewal

If you have selected to renewal manually, you will need to log into your account and follow the steps below:

  1. Log into Your Account,
  2. Then click on “Subscriptions".
  3. From here you can click the "Renew Now" button in order to renew you Bicycle NSW Membership early. If some details are incorrect, please contact Bicycle NSW with the correct details. You can send us an email at info@bicyclensw.org.au or call us on 9704 0800

We recommend using the email address associated with your account to log in, rather than the user name. 

If you have forgotten your password please click the “Forgotten Password” button on the My Account page.  You will automatically be sent an email with a link to reset your password. You can then login and update the password to your unique preferred password. 

If you don’t receive the email containing your reset password link please check your ‘junk’ or ‘spam’ folder in case it’s been diverted there.

We are here to help you if you are still having difficulty. Please send us an email at info@bicyclensw.org.au or call us on 9704 0800. If you contact us, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you). 

As the Membership renewal period is our busiest time of the year, we will endeavour to return to your enquiry as quick as possible.  

If you have forgotten your password please click the “Forgotten Password” button on the My Account page.  You will automatically be sent an email with a link to reset your password. You can then login and update the password to your unique preferred password. 

If you don’t receive the email containing your reset password link please check your ‘junk’ or ‘spam’ folder in case it’s been diverted there.

We are here to help you if you are still having difficulty. Please send us an email at info@bicyclensw.org.au or call us on 9704 0800. If you contact us, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you). 

As the Membership renewal period is our busiest time of the year, we will endeavour to return to your enquiry as quick as possible. 

Yes you can. We have multiple options for you.  

Renew Now

  1. Log into Your Account,
  2. Then click on “Subscriptions".
  3. From here you can click the "Renew Now" button in order to renew you Bicycle NSW Membership early. If some details are incorrect, please contact Bicycle NSW with the correct details. You can send us an email at info@bicyclensw.org.au or call us on 9704 0800  

Renew on June 1

  1. If you Membership is set for automatic renewal, a payment will be taken from your default card on June 1, 2020. You can check if your Membership is set for automatic or manual renewing by logging in and visiting Subscriptions. If your renewal method is set as manual you will need to click the "Renew Now" button or contact Angie at the Bicycle NSW office to renew. 
  2. Ensure your credit card details are up to date to ensure your Membership renewal processes smoothly.  

Once you are logged in, please visit the “My Account” page. Please click on the “Payment Methods” tab on the left hand side. From here click “Add payment methods” in order to enter your new credit card details. 

To upgrade your Concession or Individual Membership to a Household Membership please contact Angie from our Membership Team.

Please email her at info@bicyclensw.org.au or call her on 9704 0800.

If you wish to remove or add a Member from your Household Membership, please send Angie (from our Membership Team) an email at info@bicyclensw.org.au or give her a call on 9704 0800.

Please have the following details ready or include them in your email:

  • Name of the person the Membership is in
  • Details (first name, last, date of birth) of people you will like to remove/add to the Household Membership
  • Best phone number to contact you should we need to get back to you (a phone call is often the quickest way).

We make every effort to respond to your enquiry as quickly as possible, generally within two working days. However, the Membership renewal period is our busiest time of the year and we appreciate your patience.

Please contact the friendly Bicycle NSW team. You can do this by sending us an email at info@bicyclensw.org.au or call us on 9704 0800. Please have these details on hand or include them in your email:

  • Your 2019/20 Membership number
  • Full name Membership is in
  • If it concerns an upgrade to a Household Membership, the personal details (first and last names and dates of births of your family / household members).

If you contact us via email or leave a phone message, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you).

As the Membership renewal period is our busiest time of the year, we will endeavour to help with your enquiry as quickly as possible.

Please contact our friendly Membership team so we can organise a refund for you.  The quickest way to do this is by calling us on 9704 0800 or emailing us at info@bicyclensw.org.au

The following details will help us in assisting you as quickly and efficiently as possible:

  • Your 2019/20 Membership number
  • Full name of the person the Membership is in
  • Your best contact number

If you call us and get our answering service, please leave your full name and phone number that we can contact you on.

We always aim to respond to any queries within 2 business days but as the Membership renewal period is our busiest time of the year, we would appreciate your patience.

Please contact our friendly Membership team so we can assist you in completing the payment for the renewal of your Membership..  The quickest way to do this is by calling us on 9704 0800 or emailing us at info@bicyclensw.org.au

The following details will help us in assisting you as quickly and efficiently as possible:

  • Your 2019/20 Membership number
  • Full name of the person the Membership is in

If you call us and get our answering service, please leave your full name and phone number that we can contact you on.

We always aim to respond to any queries within 2 business days but as the Membership renewal period is our busiest time of the year, we would appreciate your patience.

Most Bicycle NSW memberships expire on June 30 each year.  Any membership fee you have paid, ensures you are a Member until June 30 of that year. Our Memberships are pro rata so if you joined through the year, you only paid a portion of the total Membership fee.  

In order for your Membership and the insurance included in your Membership to stay active you will need to renew before June 30.

Once you have completed the payment for the renewal of your Membership, you will receive an electronic receipt confirming the payment.

If you renewed your Membership by 30 June, you will receive your 2020/21 digital Membership pass in early July. This will be sent to you via email.

If you renewed your 2020/21 Membership after 30 June, you will receive your digital Membership pass in the second half of July or early August (depending on when your Membership renewal was completed). Please note, your Member number will remain the same.

Your 2019/2020 Membership remains current until 30 June. Until then your Membership card, account and our emails will show 30 June 2020 as the expiry date for your Membership. On 1 July, when the new Membership year (2020/21) starts, your Membership expiry date will then change.

Please check your junk/spam folders if you cannot find our email. Still not found? Please contact the Bicycle NSW at info@bicyclensw.org.au or call us on 9704 0800.

If you renewed your Membership by 30 June, you will receive your 2020/21 digital Membership pass in early July. This will be sent to you via email.

If you renewed your 2020/21 Membership after 30 June, you will receive your digital Membership pass in the second half of July or early August (depending on when your Membership renewal was completed).

Please note, your Member number will remain the same.


We are here to help you if you are still having difficulty. Please send us an email at info@bicyclensw.org.au or call us on 9704 0800. If you contact us, please include your full name (first and last name) along with your best contact number (this is often the quickest way to help you).