Changing Your Membership or Payment Details Questions
1. I want to change the type of Membership that I have.
2. How do I change my personal details?
3. I have tried to call your Membership Team but there is no answer, what should I do?
4. I have a Household Membership and would like to add a child/dependant or remove a child/dependant, what should I do?
5. I have a 2020/21 Individual / Concession Membership and would like to have a Membership for my partner/children as well, what should I do?
6.I have already renewed my Individual/Concession Membership for 2021/22 but would like to have a Household Membership, what should I do?
7. I have paid for the renewal of my Membership why haven’t I received my new Member pass yet? When will I receive my new Member pass?
8. Why do I have to re-enter all my (personal) details while I have been a Member for a while
9. Why do I have to pay for my Membership again when I have only joined recently?
10. Why do you send out a renewal notice/reminder when my Membership is not due for weeks/has not yet expired?
11. My Membership is always automatically renewed, why do you send me a renewal notice? Do I need to renew my Membership myself?
12. Can I change the renewal method for my Membership?
Changing Your Membership or Payment Details Answers
1. I want to change the type of Membership that I have.
Please call our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800 and we will convert and renew your Membership over the phone. It only takes a few minutes!
2. How do I change my personal details?
Once you have logged into your account, you can change:
Your address: Please click on the ‘Address’ option on your account dashboard (left hand column), then click on ‘Edit’ and change your address. Do not forget to save the changes you make!
Your name / email address or password:
Please click on the ‘Account Details’ option on your account dashboard (left hand column), then change the details that you wish to change. Next click on ‘Save changes’.
Your credit card details:
Please click on the ‘Payment methods’ option on your dashboard (left hand column), then click on the Add payment method at the bottom.
In the ‘Payments option’ menu you can also delete credit card details that have been saved on your account and / or select one particular credit card (out of multiple) to be the default credit card (see picture above).
3. I have tried to call your Membership Team but there is no answer, what should I do?
Our Membership renewal period is the busiest time of the year for us. Team Bicycle NSW is only a small team so there is a chance that we are already on the phone when you call us. Should that happen, please leave a message with your full name, phone number and a short message. We cannot trace phone numbers of calls that were not connected (hang ups).
You can also send us an email via info@bicyclensw.org.au requesting to be called.
Requests for a (return) call are handled as a matter of priority and we will usually call you (back) on the same day or at the latest on the following business day.
We appreciate your patience and understanding!
4. I have a Household Membership and would like to add a child/dependant or remove a child/dependant, what should I do?
When you renew your Membership online (please click here for instructions), you can add or remove (the details of) family members before you complete and pay for the renewal of your Membership.
Should you need assistance, please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800. It only takes a few minutes!
5. I have a 2020/21 Individual / Concession Membership and would like to have a Membership for my partner/children as well, what should I do?
When you renew your Membership online (please click here for instructions), you can change your Individual or Concession Membership to a Household Membership. Next add the details of your partner and/or dependants and complete your renewal/purchase.
Should you need assistance, please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800 and they will convert your Individual or Concession Membership and add your family/household members. It only takes a few minutes!
6. I have already renewed my Individual/Concession Membership for 2021/22 but would like to have a Household Membership, what should I do?
A: Please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800. They will convert your Membership and process the difference in the fee you already paid and the fee for the Household Membership. It only takes a few minutes!
7. I have paid for the renewal of my Membership why haven’t I received my new Member pass yet? When will I receive my new Member pass?
Thank you for renewing your Membership! While we are still in the 2020/21 Membership year your current Member pass (2020/21) remains valid. We will send you a link to your 2021/22 Member pass early in the new Membership year (July 2021).
Thank you for your patience.
8. Why do I have to re-enter all my (personal) details while I have been a Member for a while? Why does the system not pre populate with my details after I have logged in?
Unfortunately, our system does not have the capability to pre-populate Membership fields with data that is already on our system. We do apologise for this inconvenience and hope to rectify this with next year’s renewal.
9. Why do I have to pay for my Membership again when I have only joined recently?
Our standard Membership year starts on 1st July and runs until 30th June the following year. Anyone who joins during the year, only pays a ‘pro rata’ Membership fee (for the part of the Membership year that is still remaining).
The expiry date for a Membership bought during a Membership year is usually 30th June which means that even if you joined in, eg, April you will need to renew your Membership in June.
10. Why do you send out a renewal notice/reminder when my Membership is not due for weeks/has not yet expired?
We send out renewal notices early to make sure our Members are aware their Membership is about to expire. This is also to let our Members who have a Membership that is set up for automatic renewal know that we will soon start renewing their Membership.
We want to give all our Members time to prepare for the payment of the renewal of their Membership so their Membership does not lapse leaving them without bike rider insurance cover. This way Members can continue to ride with peace of mind knowing that they are covered by the best insurance cover for recreational bike riders in NSW.
11. My Membership is always automatically renewed, why do you send me a renewal notice? Do I need to renew my Membership myself?
This is a courtesy we extend to all our Members. We want to make sure that our Members are aware that the renewal payment is coming up so they can prepare to have enough funds in the right account.
Please check your personal details and credit card details for a smooth renewal starting from 1 June.
12. Can I change the renewal method for my Membership?
A: You can change the renewal method for your Membership online. Please log in to your account, then click on ‘Orders’ (left hand column under Dashboard).
In the next screen, you will see the ‘Auto Renewal’ option. For an automatic renewal method, please set this to ‘yes’ and for a manual renewal method, please set this to ‘no’.
You can also send us an email with your preference. If you send us a request to change the renewal method for your Membership to automatic renewal before 1st June, we will renew your Membership on 1 June. If you send your request after 1 June, please let us know that you are happy for us to renew your Membership (if you have not already done this).
Please make sure that your credit card details are on our system and that they are up to date. Do not email your credit card details to us!
You can also call our Membership Team on (02) 9704 0800 and they will make the required changes over the phone.