No matter what type of bike rider you are, we've got you covered #ForEveryRiderJoin Our Family


Payment and Fee Answers

1. How do I change my credit card details or add credit card details to my account (so I can make the payment for the renewal of my Membership online)?

Please login to your account here. Then click on the ‘Payment methods’ option under your dashboard (left hand column), next click on the ‘Add payment method’ button. Now enter your credit card details (as per the instructions) and then click on ‘Add payment method‘.

In the ‘Payments option’ menu you can also delete credit card details that have (previously) been saved on your account and / or select one credit card (out of multiple) to be the default credit card (the card that will be used for the payment of the renewal of your Membership). See picture below. 

Back to questions


2.  The payment for the renewal of my Membership went through twice, what should I do?

Please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800 and they will process a refund. It only takes a few minutes!

Back to questions


3. The payment for the renewal of my Membership failed/doesn’t seem to have gone through, what should I do?

 There are different reasons why a payment might not go through:

  • The card that appears to be stored in your account (see below for example), is in fact no longer linked to your account / Membership.

In the checkout, where it is says “Credit card”, please click on ‘Use a new payment method’ then enter your credit card details even if they already appear to be stored in your account. Then tick the Terms & Conditions box and proceed to click on the ‘Place order’ button.

  • Are your credit card details (or the details that are on our system) up to date?
  • Have you reported your credit card lost or stolen in the last 12 months? If yes, that card is probably no longer active. Please contact your bank.
  • Have you just received a new credit card and have you not yet activated it? Please contact your bank.
  • Is your credit card a debit card? Do you have enough funds in your account to pay for the renewal of your Membership?

If you need assistance, please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800.

Back to questions


4. Do I receive a receipt after I have paid for the renewal of my Membership? I have paid for the renewal of my Membership, why have I not received a receipt?

Yes, once you have completed the payment for the renewal of your Membership, you will automatically receive a receipt via email. 

If you have not received an electronic receipt, it could be because:

  • The email address that the receipt was sent to, is not correct. Please check your Membership account.
  • The receipt has gone into your spam or junk folder (please check!).

Not sure? None of the above? Please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800 and we will check your payment and / or resend your receipt. 

Back to questions


5. I don’t have a credit card, what other payment methods do you accept? 

Payment by credit card (online) is generally the easiest, quickest and a safe method to pay for the renewal of your Membership.

If you are unable to pay by credit card, please contact our Membership Team on info@bicyclensw.org.au or call us on (02) 9704 0800 so we can arrange an alternative payment method. 

Back to questions


6. Can I pay my Membership fee in monthly instalments?

Currently, our payment system only allows for a one off payment. This is why we send out our Membership renewal notice early allowing our Members to prepare for the payment of the renewal of their Membership. 

We apologise for the inconvenience. 

Back to questions


7. Why haven’t I received an early renewal offer?

Due to our limited resources as a not for profit organisation and increased focus and work on advocacy, we are not in a position to offer discounts. 

However, we are pleased that we have been able to keep our Membership fees at the same level as last year. 

Back to questions


8. How do I know that my credit card details are safe with you? 

A: When you go to our website, you will see that there is a ? to the left of our web address. This means our website has a security certificate and the security status for our website is secure. Information and credit card details that you send or use through our website are private. 

We will never share confidential and personal information with third parties.* You can find our Privacy Policy here

*The only information that we may share with our insurance broker, V Insurance, is the status of your Membership. Members who make an insurance claim have the status of their Membership checked by V Insurance.

Back to questions