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Payment and Fee Answers

1. How do I change my credit card details or add credit card details to my account (so I can make the payment for the renewal of my Membership online)?

Please click here to login to your account or here to go to our Membership online Renewal Guide with detailed instructions (Steps 1 and 2) on how to login to your account.

 

Then click on the ‘Payment methods’ menu under your dashboard (left hand column).

Next click on the ‘Add payment method’ button.

If you do not see any credit card details, please enter your credit card details (as per the instructions) and then click on ‘Add payment method‘. Please see the picture below.

If your credit card details have been stored on your account and you want to use a different credit card, please delete the existing credit card details first, then add your new credit card details (as per the instructions), then click on ‘Add payment method‘.

In addition to adding and/or deleting your credit card details in this ‘Payments method’ menu, you can also select one saved credit card (out of two or more).

By clicking on ‘Make default’ (next to the details of a credit card) you choose for that credit card to be used for the payment of the renewal of your Membership. Please see the picture below.

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2.  The payment for the renewal of my Membership went through twice, what should I do?

Please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800 and they will process a refund. It only takes a few minutes!

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3. The payment for the renewal of my Membership failed/doesn’t seem to have gone through, what should I do?

There are different reasons why a payment might not go through:

  • The link between your credit card and your account is broken. The card that appears to be stored in your account (see below for example), is in fact no longer linked to your account / Membership.

In the checkout, where it says “Credit card”, please click on ‘Use a new payment method’ then enter your credit card details even if these are the same as the ones that appear to be stored in your account.

Then tick the Terms & Conditions box and proceed by clicking on the ‘Place order’ button.

  • Are your credit card details (or the details that are on our system) up to date?
  • Have you reported your credit card lost or stolen in the last 12 months? If yes, that card is probably no longer active and can no longer be used to make payments. Please add your new credit card details or the details of another card. If you are not sure, please contact your bank.
  • Have you recently received a new credit card? Have you activated this card? If you are not sure please contact your bank.
  • Is your credit card a debit card? If yes, please make sure that there are enough funds in your account to pay for the renewal of your Membership or use another credit card.

 

 

 

 

 

 

If you need assistance, please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800.

4. Do I receive a receipt after I have paid for the renewal of my Membership? I have paid for the renewal of my Membership, why have I not received a receipt?

Yes, once you have completed the payment for the renewal of your Membership, you will automatically receive a receipt via email. 

If you have not received an electronic receipt, it could be because:

  • The email address that the receipt was sent to, is not correct. Please check your Membership account.
  • The receipt has gone into your spam or junk folder (please check!).

Not sure? None of the above? Please contact our Membership Team via email on info@bicyclensw.org.au or call us on (02) 9704 0800 and we will check your payment and / or resend your receipt. 

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5. I don’t have a credit card, what other payment methods do you accept? 

Payment by credit card (online) is generally the easiest, quickest and a safe method to pay for the renewal of your Membership.

If you are unable to pay by credit card, please contact our Membership Team on info@bicyclensw.org.au or call us on (02) 9704 0800 so we can arrange an alternative payment method. 

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6. Can I pay my Membership fee in monthly instalments?

Currently, our payment system only allows for a one off payment. This is why we send out our Membership renewal notice early allowing our Members to prepare for the payment of the renewal of their Membership. 

We apologise for the inconvenience. 

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7. Why haven’t I received an early renewal offer?

Due to our limited resources as a not for profit organisation and increased focus and work on advocacy, we are not in a position to offer discounts. 

However, we are pleased that we have been able to keep our Membership fees at the same level as last year. 

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8. How do I know that my credit card details are safe with you? 

A: When you go to our website, you will see that there is a ? to the left of our web address. This means our website has a security certificate and the security status for our website is secure. Information and credit card details that you send or use through our website are private. 

We will never share confidential and personal information with third parties.* You can find our Privacy Policy here. 

*The only information that we may share with our insurance broker, V Insurance, is the status of your Membership. Members who make an insurance claim have the status of their Membership checked by V Insurance.

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