Last year I paid less for my membership! What’s going on?
All membership prices are pro rata based, starting on July 1st and ending on June 30th each year. The price of the membership decreases day by day depending on when you joined. On 1 July, the full annual membership fee is due.
When does my membership expire?
All memberships expire on June 30th, end of the financial year in which you join. Memberships will auto-renew on 1 July unless otherwise advised.
I joined only a few months ago, so why am I being renewed in July?
All Bicycle NSW memberships expire on June 30th each year. Any membership fees you pay after 1st July are based on a pro rata rate which charges you only for the days of membership from the time of joining through until the end of the membership period at June 30th.
Will Bicycle NSW remind me when my membership is due to expire?
Yes. If you are on a manually renewing membership, we will send you emails to remind you to renew your membership before 30 June. Most memberships are on an auto-renewal basis and we will send you a reminder prior to renewal on 1 July.
My password isn’t working, or I don’t remember my password. What shall I do?
Simply click on ‘Lost your password?’ and you will automatically be sent a new password to your email address. You can then login and update the password to your unique preferred password. If you don’t receive the email containing your reset password please check your ‘junk’ or ‘spam’ folder in case it’s been diverted there.
Why do I have to enter my details in every year when I renew?
If your membership is set to auto-renew, you do not need to reenter your details at all. If you need to change your membership details (add or remove family members, change levels or types of membership), you will need to re-enter your details on the membership page (name, dob, gender, type of rider etc), but your billing address and contact details will be pre-filled for you. We hope to move to a new system that will allow full auto-population for members in the future, however we are still investigating appropriate options to achieve this.
What if I need to change my membership type, add household members, update payment details, or want to cancel my membership auto-renewal?
If you need to change your membership type, contact details, credit card details, or change how your membership renews, simply follow the step by step instructions in the Bicycle NSW Members Guide to 2017/18 Renewals.
Does the insurance cover differ on the Individual, Concession or Household membership?
There is NO difference in insurance cover between the three membership options. All three membership options include the same level of personal accident and public liability insurance worldwide.
What differentiates Individual, Concession and Household membership?
Our Concession Membership makes coverage more accessible to those under 25 living away from home and those over 65.
Our Individual Membership is for all individuals between 25 and 65.
Our Household Membership is a firm favourite with families including the new opportunity to cover your dependents up to 25 years of age. Household memberships can include dependents living at home up to the age of 21, or up to 25 if the dependent lives at home and is a full time student.
Can I become a member if I don’t live in NSW? Am I covered with insurance?
Yes, as long as you are an Australian resident you can become a member & be covered by our insurance world wide. Unlike some other bike organisations, the Bicycle NSW insurance benefits apply equally to residents of all Australian states.
Does your insurance cover me when riding overseas?
Yes it certainly does. You can ride anywhere in the world in the know that you are fully covered for both personal & third party insurance.
Does your insurance cover me when riding for work purposes?
Yes! Whether you are riding to work, to meetings for work, between workplaces or work sites, or if your main form of employment requires you to ride a bike, your bike riding is covered in addition to any SafeWork legislation and benefits that may apply.
Does your insurance cover me when riding an electric bike?
Yes! We know that electric bikes can make participating in bike riding that much easier, so no matter what kind of bike you ride – an electric, a fixie, a bmx, a mountain bike, a road bike or even a tricycle, you are covered for riding a bike anywhere in the world.
How do I get a membership card?
Membership cards are now digital, and in your membership active email which you will receive in the week after payment is received. You can print this letter and cut out the card if you want a physical copy. Otherwise, use a smart phone to take a screenshot, or simply file the electronic membership letter for easy access anywhere, anytime.