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Please find below step by step instructions on how to renew your Membership online. 

If you have other questions about your Membership please see our ‘Membership FAQ’ page.

Membership Frequently Asked Questions

Membership Renewal Guide


Please click here and you will be taken to the ‘My Account’ Log In page.

If you are already logged in to your account, please click here and you will be taken straight to the ‘My Subscription’ menu (where you can renew your Membership. Please go to step 4). 

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Below ‘Login’, where it says ‘Username or email address’ please enter the email address that is linked to your Membership. 

Next enter your password and click on ‘LOG IN’. 

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Now you are logged in, please click on ‘My Subscription’ (in the left hand column under ‘Dashboard’).

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In ‘My Subscription’, please click on the ‘Renew now’ button.  

If you see more than one subscription please select Active Subscription, then click on ‘View’. 

Please do not click on a subscription which is cancelled.

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You are now in the Checkout page. 

5a Please check your personal details to make sure they are current and correct:

  • Name
  • Address
  • Email address
  • Phone number 

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5b Renewal Method 

Below your personal details, you will find the renewal method box. 

Automatic Renewal - Please activate ‘YES’ if you would like us to renew your Membership next year for a worry free continuance of your bike rider insurance cover. 

Manual Renewal - Please activate ‘NO’ if you prefer to renew your Membership yourself (online) or over the phone. You will still receive a renewal notice if you select this option. 

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5c Membership Details

Below the renewal method, you will find details about your Membership. 

Product: The Membership type you have. 

Are you renewing the correct Membership? For instance, do you wish to upgrade your Individual or Concession Membership to a Household Membership for the 2021/22 Membership year? 

If your Membership type is not correct or you wish to change it, please contact our Membership Team and we will convert and renew your Membership over the phone. 

Is your date of birth correct? 

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5d Payment Method

Please choose to: 

Use the credit card details saved on our system (if applicable).


Enter your credit card details. 

Then first click on the box next to ‘I have read and agree to the website terms and conditions then click on ‘Place order’.

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Thank you for renewing your Membership and for supporting Bicycle NSW! 

You should automatically receive an electronic receipt for the payment of your Membership. We will send you a link to your 2021/22 Membership pass early in the new Membership year (July 2021).

Need Assistance?

If you have any questions about renewing your Membership please check our Frequently Asked Questions section on our website. 

Contact Us

Our Membership Team is just a phone call or email away, if you have any questions. Please contact our Membership Team:

Email: Please include your full name, phone number, Member number and a short description of how we can help you. 

Phone:  9704 0800 (Monday to Friday between 8 AM - 4 PM). If we are unable to answer your call, please leave a message with your full name and phone number and we will return your call ASAP.